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Question 1: What is the HP Certified Professional program?
Answer 1: The HP Certified Professional program is a world-class certification program benchmarked around the world to ensure validation of the technical and sales competencies and expertise needed to plan, deploy, support and service HP technology and solutions.
The HP Certified Professional Program provides its professionals with the education, tools, and skills needed to succeed in today's highly competitive landscape.
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Question 2: What is the purpose of the program?
Answer 2: The program is built upon a set of sales and technical requirements that ensure individuals and their employers that they have the proven sales and technical competence to design and deliver HP technologies, services and solutions. With certified employees, companies can provide outstanding and consistent technology services that benefit not only their organization, but also benefit their customers and partners.
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Question 3: Is the HP Certified Professional program available worldwide?
Answer 3: Yes, the HP Certified Professional Program is a worldwide program available to partners, customers and employees. HP has many multi-national customers who require a globally consistent benchmark of skills and knowledge for their workforces. In addition, being part of a global community provides larger opportunities for growth, networking and mobility. The program also offers individuals who have achieved the certification the ability to transfer their membership from one region or country to another.
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Question 4: Who can become an HP Certified Professional?
Answer 4: The HP Certified Professional program is for HP partners, customers and employees in sales, pre-sales, service and support roles. Individuals who meet program requirements will be awarded a certification from the HP Certified Professional program. Due to the confidential nature of information shared with the certified community; HP reserves the right to determine when a candidate or candidate's employer is considered a competitor.
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Question 5: What is the location of the worldwide HP Certified Professional website?
Answer 5: Because the HP Certified Professional program is a worldwide program with regional program offices in specific HP locations, individuals can access the worldwide website at: www.hp.com/go/certification
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Question 6: Where is the location of the Americas HP Certified Professional website?
Answer 6: From the worldwide website at: www.hp.com/go/certification, individuals should select the Americas country on the map and link to the Americas HP Certified Professional program website. It's recommended that individuals visit the regional websites for local certification information and announcements.
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Question 7: What certifications are available in the HP Certified Professional program?
Answer 7: The program architecture is based on four specific certification focus areas. Within the focus areas there are certification levels... and within each level there are tracks. Levels of certification exist for information technology, information systems and information solutions in each focus area. The certification focus areas and levels are:
- Sales certifications
- Accredited Sales Consultant
- Accredited Sales Professional
- Presales consultant certifications
- Accredited Presales Consultant
- Accredited Presales Professional
- Integration certifications
- Master Accredited Systems Engineer
- Accredited Systems Engineer
- Accredited Integration Specialist
- Accredited Platform Specialist
- Operating system certifications
- Certified Systems Engineer
- Certified System Administrator
For more information on certification levels and individual track requirements go to the worldwide website: www.hp.com/go/certification, then link to the Americas country location for track availability.
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Question 8: Where do I go to find the requirements for each certification level?
Answer 8: Certification requirements are provided on the worldwide website at: www.hp.com/go/certification It's recommended that individuals use the links provided at the worldwide website and then go to the Americas country location on the map to determine the availability of specific tracks within the Americas.
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Question 9: How do I find out more about training courses and required certification exams?
Answer 9: Go to www.hp.com/go/certification to obtain track and certification exam information. To obtain training information, go to the worldwide website: www.hp.com/go/certification, then link on the Americas country location for training availability.
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Question 10: Are the certification requirements the same for everyone?
Answer 10: Yes. The requirements for a specific track, such as Master ASE SAN Architect are consistent for all certification requirements worldwide. The requirements are established using teams comprised of practitioners representing all audiences for which the certification is intended. This means continuing requirements are the same regardless of audience i.e. employees, partners and customers.
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Question 11: How do I register for a course?
Answer 11: The Americas HP training websites provide access to local course schedules and registration instructions. First determine which certification you wish to pursue by looking at the world wide HP Certified Professional website at www.hp.com/go/certification From there, you can link to the Americas website to find local training information.
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Question 12: How do I register and pay for an exam?
Answer 12: HP utilizes several exam delivery vendors based upon regional availability. Refer to your regional program website for specific exam registration instructions for your area.
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Question 13: Does the new program allow individuals to hold multiple certifications?
Answer 13: Yes. Employers are increasingly using certification to gauge employees' technical abilities. Therefore, having individuals with multiple certifications is often important to an organization. The HP Certified Professional program provides a comprehensive professional framework where certifications are available in the following areas:
- Sales
- Presales Consultant
- Integration
- Operating System
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Question 14: Is training required for the HP Certified Professional program?
Answer 14: No. Due to individual learning styles, classroom training is recommended but not required. Certification exams test proficiency in skills normally developed through hands-on practice. Training is available to help develop these skills.
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Question 15: How do I maintain my certification?
Answer 15: After you obtain your certification, you will be periodically required to complete continuing certification requirements (CCRs). Keeping your technical skills current with the ever-changing IT industry is a necessity. The HP Certified Professional program recognizes these challenges and continues to ensure all members of HP certification programs are up-to date with HP sales and technical skills through continuing certification requirements. In addition to continuing certification requirements, individuals are required to keep their personal certification information up-to-date.
You will be notified via mail and email when you are required to complete a CCR. CCR information is also posted on the regional website. You will be given sufficient time to complete the requirements before your certification status is changed. It's important that our certification database has the most accurate information.
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Question 16: What happens if I fail an exam?
Answer 16: You may take an exam up to 3 times in a 6 month period. After your 3rd attempt, you must wait 6 months to take the exam again.
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Question 17: What is the length of time accepted between attending a class and taking an exam?
Answer 17: There are no enforced time limitations between taking a course and passing an associated exam. You should take care to pass the exam that is associated with a course within a reasonably short time period to ensure that the corresponding exam does not retire and a replacement exam, based on updated training materials, is implemented. Industry studies show that taking an exam within 2-3 weeks of attending the course provides the best results. Remember, attendance in training courses is highly recommended but not required. The hands-on skills that are tested in the exams are often best developed in the courses that are provided as part of the program framework.
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Question 18: Is there a different certification program for reseller partners?
Answer 18: No. HP Certified Professional certifications are the same for employees, partners and customers. HP makes available the same certifications for its customers and partners that it provides for its employees. HP provides customer and partner sales and technical communities with the same access to skill credentials, knowledge, tools and resources that HP employees have. This translates to a significant advantage to doing business with HP over other vendors. Resellers, service providers, customers and employees may be authorized by different business programs, but the certification of sales and technical skills required is consistent across audiences.
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Question 19: What are the benefits of being an HP Certified Professional?
Answer 19: The HP Certified Professional Program offers you a strong professional development framework that builds and validates industry-valued competencies. These competencies range from product-specific to solution-focused, from warranty-level support to solution design and consulting.
- The HP Certified Professional Program is a unified global certification program serving all of our business partners, customers, and employees
- With a worldwide program, HP is able to effectively set and manage consistent high standards of excellence in the worldwide sales, support and service of HP products and solutions.
- HP partners and customers are ensured high levels of customer confidence and satisfaction knowing your competencies and skills have been validated by HP.
- With a large number of HP Certified Professional practicing experts in the marketplace, customers can count on a consistent delivery of services worldwide.
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Question 20: What are the steps to become certified?
Answer 20:
Please access our Steps to Become Certified web page
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Question 21: How will I be notified of my certification status?
Answer 21: After you have completed the online application process, and faxed over your copies of passing exam scores, the regional HP
Certified Professional
program office will notify you, via email, to acknowledge the completion of your certification track. You will receive a certificate in the mail, within 4-6 weeks.
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Question 22: To meet HP PartnerONE product access and certification requirements, must a Business Development Partner’s technical and sales personnel reside in the United States?
Answer 22: Yes, both technical and sales personnel must reside in the U.S. For more information, on technical and sales certification requirements see the HP Certified Professional Program website at http://www.hp.com/certification/americas/partnerone/.
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