Program - General
- What is the HP Certified Professional Program?
- What is the purpose of the HP Certified Professional Program?
- Is the HP Certified Professional Program available worldwide?
- Who can become an HP Certified Professional?
- Why should I become an HP Certified Professional?
- Is there a different certification program for employees of HP reseller partners or end-user customers?
- What is the architecture of the HP Certified Professional Program?
- Does the HP Certified Professional Program allow individuals to hold multiple certifications?
- Are the credential requirements the same for everyone regardless of their region?
- Is training required for the HP Certified Professional Program?
- What are the benefits of being (or hiring) an HP Certified Professional?
- Will new HP Certified Professionals receive anything to show their achievement?
- If an error appears on my certificate, how do I get this corrected?
- As I attain more credentials, will I get a new certificate and identification card?
- If my certification is revoked (terminated) for any reason, how do I regain my HP Certified Professional status?
- Will I ever lose a specific credential that I hold?
- What benefits does an individual lose if his certification is suspended?
- Through the HP Certified Professional Connection, what kind of content do I have access to that cannot be found on HP.com?
- Does HP expect me to stay current with operating system certifications from other vendors?
- How do I stay informed of updates to the HP Certified Professional Program?
Credentials - Terms
- What does "Job Role" mean?
- What is a "Technology Family"?
- What is the difference between a "Credential" and a "Certification"?
- Why do some credentials have what seems to be year designators in brackets and some don't?
- What do the terms "Sales", "Presales", "Systems Integration", "Systems Administration", "Systems Development" and "Hardware Support" mean?
- What is a "credential upgrade path"?
- What do the "credential status" terms "Active," "Transitional," "Inactive," "Expiring" and "Expired" mean?
- What determines the status of a credential?
- Can I still obtain a "transitional" credential?
- What happens if, while I am working towards an "active" credential, its status changes to "transitional"?
- If I hold an "inactive" credential, what are my options?
- If my credential is "expired", am I still considered an HP Certified Professional?
- How do I confirm my standing in the HP Certified Professional Program?
- If I work for a partner and I don't upgrade to the "active" credential, will it cause my employer to lose their authorization?
- Will country partner programs accept only "active" credentials toward their partner benefits?
Credentials - Website navigation questions
- Why has the HP Certified Professional Program changed the way I find credentials? What happened to "CertPro"?
- What are the steps to become certified?
- What is a Personal Profile?
- How do I update my Personal Profile?
- How do I obtain a student ID?
- How do I retrieve my Student ID if I have lost or forgotten it?
- I am new to the program. How do I find the right credential for me?
- Is there more than one way to find a credential?
- Where I can view all credentials available in the program?
- How do I know that the credential I have chosen is an "active" credential?
Credential search page
- On the "Credential search" page do I have to select both a job role and a technology?
- When I click the "View credentials" button on the "Credential search" page, what will I see?
- What is the purpose of the Program Architecture chart on the "Credential search" page?
Credential requirements page
- On the "Credential requirements" page, what are the tabs on the left?
- There is a notation on the credential requirements page for the credential that I am interested in, that says this credential is "not supported" in my region. Can I still acquire this credential?
- What are "electives"?
- When I click on the "Exam number" link, where does it take me?
- Where does the "Exam registration" link take me?
- On the "Credential requirements" page, why are there separate training tabs for Americas, Europe, Middle East and Africa, and Asia Pacific?
- How do I find the course description, schedules and how to register for a recommended training?
- What does the course code link to?
- Am I able to see and print out all the requirements for a specific credential?
Exams and training
- How do I find out more about training courses and required exams?
- Is there a new process for locating and registering for a Test Center exam?
- Is there a new process for locating, registering for and taking a Web-based exam?
- Do all exams have preparation guides?
- Where do I find the Exam Preparation Guides (EPG) and Exam Data Sheets?
- Some exams IDs start with HP2, some with HP0. What does this mean?
- How do I register and pay for an exam?
- How many chances do I have to take an exam?
- What is the length of time accepted between attending a class and taking an exam?
- Do I have to take the recommended training?
- How do I register for a training course?
- If training is not available in my region, can I still acquire the credential?
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What is the HP Certified Professional Program? |
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The HP Certified Professional Program is a certification program - benchmarked around the world - developed to ensure affirmation of the technical skills and sales competencies and expertise needed to plan, deploy, support and service HP technology and solutions.
The HP Certified Professional Program provides you with the education, tools and skills needed to succeed in today's highly competitive landscape.
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What is the purpose of the HP Certified Professional Program? |
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| The purpose of the HP Certified Professional Program is to provide the set of sales and technical certifications that assure individuals and their employers have the proven sales and technical competence to design and deliver HP technologies, services and solutions. Companies that have HP Certified Professionals on staff can provide outstanding and consistent technology services that benefit not only their company, but also their customers and partners. |
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Is the HP Certified Professional Program available worldwide? |
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| Yes, the HP Certified Professional Program is a worldwide program available to partners, customers and employees. HP has many multi-national customers who require globally consistent and benchmarked skills and knowledge within their workforces. In addition, being part of a global community provides HP Certified Professionals greater opportunities for growth, networking and mobility. As a member of this elite community, individuals who have achieved these credentials have the ability to transfer their membership from one region or country to another. |
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Who can become an HP Certified Professional? |
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Individuals who meet program requirements will be awarded a credential from the HP Certified Professional Program. This program is intended for individuals, HP customers, partners, and HP employees in sales, pre-sales, service and support roles.
Due to the confidential nature of information shared with the certified community, HP reserves the right to determine when a candidate or candidate's employer is considered a competitor. In this case the candidate might be deemed ineligible to become an HP Certified Professional. |
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Why should I become an HP Certified Professional? |
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| HP Certified Professionals have distinguished themselves as part of a select team of business and IT professionals with skills that set them apart. As an HP Certified Professional, you will demonstrate a higher level of performance with the proven knowledge and expertise to plan, deploy, maintain and support today's increasingly complex multi-vendor, mission critical IT environments. |
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Is there a different certification program for employees of HP reseller partners or end-user customers? |
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| No. All the credentials offered in the HP Certified Professional Program are available to individuals, customers, partners and HP employees. In fact, HP provides its customer and partner sales and technical communities with the same access to skill credentials, knowledge, tools and resources that HP employees have. This translates to a significant advantage to doing business with HP over other vendors. Resellers, service providers, customers and employees may be authorized by different business programs, but the certification of required sales and technical skills is consistent across audiences. |
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What is the architecture of the HP Certified Professional Program? |
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The program architecture is based on six specific focus areas or job roles. Within the focus areas there are certification levels...and within each level there are credentials. The certification focus areas and levels are as follows:
Sales
- Accredited Sales Consultant
- Accredited Sales Professional
Presales
- Accredited Presales Consultant
- Accredited Presales Professional
Systems Integration
- Master Accredited Systems Engineer
- Accredited Systems Engineer
- Accredited Integration Specialist
Systems Administration
- Certified Systems Engineer
- Certified System Administrator
Systems Development
- Certified Systems Developer
Hardware Support
- Accredited Platform Specialist
» More information on certification levels and credentials |
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Does the HP Certified Professional Program allow individuals to hold multiple certifications? |
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Yes. Companies are increasingly using HP Certified Professionals to better service their customers. Therefore, having individuals holding multiple credentials and multiple certifications is often important to an organization. The HP Certified Professional Program provides a comprehensive professional framework, with credentials available in the following areas:
- Sales
- Presales
- Systems Integration
- Systems Administration
- Systems Development
- Hardware Support
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Are the credential requirements the same for everyone regardless of their region? |
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| Yes. The requirements for a specific credential, such as "Master ASE - SAN Architect - Data Availability Solutions [2005]" are consistent for all HP Certified Professionals worldwide. The requirements are established using teams comprised of practitioners representing all audiences for which the certification is intended. This confirms that continuing requirements are the same regardless of audience, i.e. individuals, partners and customers and HP employees. |
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Is training required for the HP Certified Professional Program? |
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| No. HP credentials are granted based upon passing the exams necessary to prove knowledge and skill levels. Exams test proficiency in skills normally developed through hands-on practice. Training is available to help develop these skills, but attendance in training courses is not required. However, the hands-on skills that are tested in the exams are best developed in the courses provided as part of the program framework. HP highly recommends that candidates take the courses associated with each exam or have equivalent hands-on, on-the-job experience. |
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What are the benefits of being (or hiring) an HP Certified Professional? |
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The HP Certified Professional Program is a unified global certification program serving all of our individuals, business partners, customers and HP employees. This program offers a strong professional development framework that builds and validates industry-valued competencies. These competencies range from product-specific to solution-focused, from warranty-level support to solution design and consulting.
With a worldwide program, HP is able to effectively set and manage consistently high standards of excellence in the worldwide sales, support and service of HP products and solutions. HP has validated the HP Certified Professionals' skills and competencies; therefore, partners and customers can rely on high levels of customer confidence and satisfaction.
Also, with a large number of HP Certified Professional practicing experts in the marketplace, customers can count on consistent delivery of services worldwide. |
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Will new HP Certified Professionals receive anything to show their achievement? |
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| Yes, once you become an HP Certified Professional, you will receive a certificate confirming your credential(s) earned, awarding you a certification level. You will become a member of an elite community and also receive benefits such as access to HP proprietary information via the HP Certified Professional Connection website. |
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If an error appears on my certificate, how do I get this corrected? |
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| The process varies per region.
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As I attain more credentials, will I get a new certificate and identification card? |
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| Depending upon the region, you will be notified of any certification title changes. Information will be provided, as soon as possible, as to when your new certificate and ID card (if applicable) will be available. Please note that ID cards are only issued in specific regions. |
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If my certification is revoked (terminated) for any reason, how do I regain my HP Certified Professional status? |
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Following are two reasons that your certification will be revoked. The specific reason for revocation dictates your options.
- If you violated program policies in terms of entitlements (name, rights, logo usage, relationship to HP) or usage (security, privacy, etc.), HP may terminate your certification at its sole discretion and permanently bar re-instatement.
- If you work for a competitor of Hewlett-Packard, you will loose your status in the HP Certified Professional Program and can only be reinstated the moment you no longer work for a competitor.
Specific requirements for regaining your HP Certified Professional status vary by region. In most regions, to regain your HP Certified Professional status, you must contact your HP Certified Professional Progam support office and provide proof of all exams/prerequisites passed in order to reinstate your HP Certified Professional credential(s) and certification status. If you receive a letter from the certification program office informing you that your membership has been revoked, please contact your regional program office for specific steps you will need to take for obtaining a new certification or reinstating the revoked certification. |
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Will I ever lose a specific credential that I hold? |
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| There is only one instance where you could lose a credential. If you are "grandfathered" into a new credential, your old credential or credential version will be revoked and replaced with either a new version of that credential or a new credential.
Otherwise, once you have achieved a credential, that credential will always be considered "achieved". You will never lose your original credential version (unless it is "grandfathered"). However, when the HP Certified Professional Program has determined that the program should no longer maintain a credential, it will be moved to "expired" status. If that is the only credential you hold in the HP Certified Professional Program, you will lose your HP Certified Professional designation and program benefits and no longer be considered an HP Certified Professional. Before that happens, you will receive communications regarding the program change with options and suggestions on what credentials to achieve to remain certified.
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What benefits does an individual lose if his certification is suspended? |
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All of them. The specific HP Certified Professional Program benefits differ by region and the type of certification but include, for example,
- Access to the HP Certified Professional portal, HP Certified Professional Connection
- HP Certified Professional special pricing for events such as HP World, etc.
- HP Certified Professional Program newsletters
- Operating systems, software tools and utilities including HPUX, OVMS, SmartStart, and other tools, as they become available.
Certifications in suspended status may also cause an issue for meeting partner authorization requirements in your region.
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Through the HP Certified Professional Connection, what kind of content do I have access to that cannot be found on HP.com? |
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| CDA (Confidential Disclosure Agreement)-required documents (i.e. 90 day window product roadmaps, competitive white papers, pre-announcement product overview presentations). This information is updated frequently. |
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Does HP expect me to stay current with operating system certifications from other vendors? |
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| Yes. As part of the integration and operating system credentials provided by HP, some 3rd party credentials are required as prerequisites. These credentials must be kept current as per the associated vendor's requirements in order to maintain the HP certification. HP will require proof of an HP Certified Professional's completion of 3rd party continuing certification requirements. |
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How do I stay informed of updates to the HP Certified Professional Program? |
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| Visit the HP Certified Professional Program website often. For regional and local information, look to your regional or country website. In addition, many regions communicate information through a newsletter. The regional Program Office delivers all communication to individuals. It's important for HP Certified Professionals to communicate with their regional Program Office when they have changes in employment, mailing address, email address and phone numbers, etc. |
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What does "Job Role" mean? |
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The term "job role" (or "focus area") specifies the type of work that an individual does. Within our program the "focus areas" or "job roles" are as follows (examples of these are shown in parenthesis):
- Sales (Account Manager, IT Sales Representative, Relationship Manager)
- Presales (IT Presales Consultant, IT Solutions Architect / Designer)
- Systems Integration (Solution Implementer, Support Engineer, Systems Integrator, Systems Engineer)
- Systems Administration (IT System Manager, Systems Administrator)
- Systems Development (Software Developer)
- Hardware Support (Hardware Support Technician, Hardware Repair Technician)
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What is a "Technology Family"? |
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A technology family is a group of technologies, products, or solutions that is similar in nature or related in some manner. The technology families include:
- Business Critical Systems
- Commercial Solutions
- Desktops, Workstations, Notebooks
- Enterprise Solutions
- Imaging and Printing
- Industry Standard Servers
- NonStop Systems
- ProCurve Networking
- Software
- Storage Solutions
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What is the difference between a "Credential" and a "Certification"? |
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A credential is a part of a certification.
A "credential" is the individual expertise that you earn and it shows your competence in particular HP product or solution. Two examples of credentials are: "ASE - HP Integrity Server Systems [2006]" and "CSE - HP OpenVMS v8".
A "certification" is a broader term. It indicates the "level" in the program which you have achieved by earning a credential. Examples of certifications are "HP Accredited Systems Engineer (ASE)" and "HP Certified Systems Engineer (CSE)". Each certification level is represented by an insignia that an individual can proudly display.
To put this more into perspective, an individual might proudly say: "I am an HP Certified Professional who holds the certification of Accredited Integration Specialist because I have earned the AIS - HP Integrity Servers [2005] credential."
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Why do some credentials have what seems to be year designators in brackets and some don't? |
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Recently, the HP Certified Professional Program has dictated that all new (and some existing) credentials will include either a "year designator" or a "version designator," ensuring that the latest available credentials are easily recognized:
- Year designator: ASE - HP BladeSystem Servers [2007]
- Version designator: CSE - HP OpenVMS v8
If you locate a credential that has neither a year nor a version designator, then it was probably created before this policy went into effect. |
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What do the terms "Sales", "Presales", "Systems Integration", "Systems Administration", "Systems Development" and "Hardware Support" mean? |
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| These terms represent the six "focus areas" or job roles" within the HP Certified Professional Program. For a detailed description of each job role, visit the Program overview page or the Technology family and job role descriptions page. |
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What is a "credential upgrade path"? |
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| Credential Upgrade Paths are the paths between credential versions that help you easily upgrade to the latest version of your credential. For more information about credential upgrade paths, visit the Recognizing the latest version of a credential page. |
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What do the "credential status" terms "Active," "Transitional," "Inactive," "Expiring" and "Expired" mean? |
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Under credential versions, credentials will exist in one of these five categories. Each has a specific implication:
- Active - the most up-to-date credential in a specific technology - May be obtained by a candidate at any time.
- Transitional - still recognized by the program but will no longer be attainable as of a specific date in the future. There may be a more up-to-date version of a credential considered to be "active".
- Inactive - still recognized as part of the program, but no longer attainable. An "inactive" credential is still valid toward benefits in the HP Certified Professional Program. You are strongly encouraged to upgrade to an "active" credential if you hold a credential with this status.
- Expiring - still recognized in the HP Certified Professional Program but will soon no longer be recognized due to significant technology changes. You are encouraged to upgrade immediately to the suggested new credential.
- Expired - a credential that is no longer recognized by the program; the technology has changed to the degree that the HP Certified Professional Program has determined it should no longer maintain the credential.
Please note that each status listed above relates solely to the credential and not to your standing as an HP Certified Professional. An "expired" credential will affect your status as an HP Certified Professional if you hold no other valid credentials. Your certified status may also be affected if you do not keep current with any continuous learning requirements. |
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What determines the status of a credential? |
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| As long as the technology is current, a credential will remain "active". Once the technology has changed significantly enough to warrant a change in the credential, it will be moved to "transitional" status. Eventually, the credential will be moved to "inactive" and will no longer be attainable by a new candidate. When the technology becomes out-of-date, it will be moved to "expired" and no longer recognized by the program. |
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Can I still obtain a "transitional" credential? |
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| Yes. Up until the date that a "transitional" credential is moved to "inactive" status, it can still be obtained. When a "transitional" credential is going to move to "inactive" status, a date will be communicated for that change. |
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What happens if, while I am working towards an "active" credential, its status changes to "transitional"? |
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| When it is appropriate to re-classify a credential to "transitional", a date will be announced when it will go to "inactive" status. That date will usually be commensurate with the complexity of the credential. For example, a credential with a requirement of one Web-based exam may only have a "transitional" status of 90 days. A credential with a requirement of multiple Test Center exams will have a "transitional" status that is considerably longer. Once the announced date arrives, the "transitional" credential will move to "inactive" status and, at that point, it cannot be earned by a candidate. Prior to that date, you will have the opportunity to complete the requirements for the 'transitional" credential. |
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If I hold an "inactive" credential, what are my options? |
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| Even though the credential is "inactive", there may still be an available upgrade path to the "active" credential that supersedes it. If you choose, you may also research other certifications HP offers in your field, or you may opt to branch out and gain a credential in another focus area within the program. |
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If my credential is "expired", am I still considered an HP Certified Professional? |
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| To be considered an HP Certified Professional, you must hold at least one credential in one of the following three classifications: "active", "transitional" or "inactive". If you only hold one credential and that credential is "expired", you are no longer considered an HP Certified Professional. |
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How do I confirm my standing in the HP Certified Professional Program? |
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| The process to confirm your standing in the program varies per region.
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If I work for a partner and I don't upgrade to the "active" credential, will it cause my employer to lose their authorization? |
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| That depends. To be authorized to sell specific products, your employer may be required by HP to employ a certain number of HP Certified Professionals who hold specific credentials. Also, within some regional partner programs, it may be required for certain individuals who work for a partner to upgrade to the newest version by a certain deadline. Please contact your regional partner program office for details. |
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Will country partner programs accept only "active" credentials toward their partner benefits? |
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| Requirements vary by region/country. Please check with your local partner program office. |
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Why has the HP Certified Professional Program changed the way I find credentials? What happened to "CertPro"? |
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| In our continuing efforts to improve your experience, HP has replaced CertPro with a new easier-to-use global program interface. |
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What are the steps to become certified? |
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| The steps to certification are basically the same in all regions, with slight variations. For more information on these specific steps to certification, click visit the Steps to certification page. |
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What is a Personal Profile? |
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| Your Personal Profile is a personal record that contains the information you provide to the HP Certified Professional Program prior to obtaining your first credential. It is very important that you keep your profile current, as the program uses this information to inform you of important program updates and information vital to you as an HP Certified Professional. |
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How do I update my Personal Profile? |
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| Updating your Personal Profile varies depending upon your region.
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How do I obtain a Student ID? |
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The process for obtaining a Student ID varies from region to region. For more information, click on your region below.
» Americas
» Asia Pacific
» Europe, Middle East and Africa
» Japan
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How do I retrieve my Student ID if I have lost or forgotten it? |
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| The process for retrieving a Student ID varies from region to region. If you cannot remember your Student ID or password, please visit the home page of your regional website for instructions on how to recover this information. |
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I am new to the program. How do I find the right credential for me? |
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| If you are unsure which credential is the best choice for you and your job role, then visit the Credential search page. This page will allow you to select a job role, then specify a technology and a list of suggested credentials that meet your criteria will be provided to you. |
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Is there more than one way to find a credential? |
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Yes, there are three ways to locate a credential via the website:
- Credential search page. This page will allow you to select a job role, then specify a technology and a list of suggested credentials will be provided to you.
- Program overview page. This page allows you to view available credentials by program level within a job role (focus area).
- View all credentials page. If you are familiar with the program and know the name of the credential you are trying to locate, this page is for you! All available program credential links are shown, organized by job role within each technology family.
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Where can I view all credentials available in the program? |
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| Visit the View all credentials page to see a comprehensive list of all program credentials organized by job role within each technology family. |
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How do I know that the credential I have chosen is an "active" credential? |
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The only credentials that you are able to acquire are "active" and "transitional" credentials... and these are the only ones that will result from a credential search, whether you use the traditional Credential search page, the View all credentials page or access the credentials via the Program overview page.
It is easy to distinguish between an "active" and a "transitional" credential. All "transitional" credentials have the qualifier " - transitional" included after the credential name. Those credentials that do not have that qualifier should be considered to be "active". |
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On the "Credential search" page do I have to select both a job role and a technology? |
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| Yes, you must make a selection from both areas. After each selection, be sure to click on the down arrow and a description will appear below your selection. Then click the "View credentials' button in order to view the credentials that meet your criteria. |
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When I click the "View credentials" button on the "Credential search" page, what will I see? |
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| You will be provided with a list of credentials that meet the criteria you have specified. These credentials will be links that will take you to the respective "Credential requirements" page for each credential. |
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What is the purpose of the Program Architecture chart on the "Credential search" page? |
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| The architecture chart is provided as a reference and showing you where the credentials that meet your criteria are positioned within the HP Certified Professional Program. |
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On the "Credential requirements" page, what are the tabs on the left? |
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| The tabs on the left represent the requirements you will need to complete in order to acquire the credential. You may see a prerequisite tab, one or more core requirements tabs and, in some cases, also an electives tab. Clicking on each of these will provide you details about each particular requirement to earn that credential. |
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There is a notation on the credential requirements page for the credential that I am interested in, that says this credential is "not supported" in my region. Can I still acquire this credential? |
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| Yes, if you fulfill the requirements you can still acquire this credential. However, be aware that this credential has no specific training available in your region and this credential may not be applicable to any specific programs in your region. |
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What are "electives"? |
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| Electives are exam requirements that offer you a choice in the overall credential requirements. Electives add modularity to the credential by allowing you a level of flexibility...you can choose which skills requirements (with regards to a product, technology or solution skill) best fit your job role. |
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When I click on the "Exam number" link, where does it take me? |
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| The "Exam number" link will take you to the Exam Preparation Guide or the Exam Data Sheet for that particular exam. |
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Where does the "Exam registration" link take me? |
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| Clicking on the "Exam registration" link will provide you information about the type of exam you have selected and provide you access to either "register for" a Test Center exam, or to "register for and take" a Web-based exam. |
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On the "Credential requirements" page, why are there separate training tabs for Americas, Europe, Middle East and Africa, and Asia Pacific? |
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| Whereas the requirements for a specific credential are consistent for all HP Certified Professionals worldwide, the training or courseware available for that credential varies per region. Therefore, the tabs give you a focused view of the courseware available for your particular region. |
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How do I find the course description, schedules and how to register for a recommended training? |
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| On the "Credential requirements" page, once you click on a requirement tab, the exams are displayed in the left column with the supporting training courses for those exams displayed in the right column. Click on the link for course you are interested in. This will take you to a course description page and/or information on how you can access that training. |
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What does the course code link to? |
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| Because training varies from region to region, the course code link is determined by the region. Most regions link to a course description page from which you can launch the course. If not, the course code link will take you to a page from which you will be able to locate the appropriate training. |
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Am I able to see and print out all the requirements for a specific credential? |
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| Yes. For a comprehensive look at all the requirements click on the "View or print all requirements" button (just above the requirements chart) on the "Credential requirements" page for the credential you are interested in. |
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How do I find out more about training courses and required exams? |
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| First locate a specific credential by going to the Credential search page, the Program overview page or the View all credentials page. Once you have arrived at your "Credential requirements" page, click on one of the requirements tabs on the left. This will show a list of exams in the left column and supporting courses in the right column. Follow the links for more information. |
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Is there a new process for locating and registering for a Test Center exam? |
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The registration process itself remains the same, but the way you now access the registration site from the HP Certified Professional Program website has changed. Simply locate the credential you wish to acquire. Then, on the "Credential requirements" page, click on a requirements tab. There is an "Exam registration" link for each exam. Once you click on that link you will be taken to a page from which you can proceed to register for the exam.
If you already know the name and number of the exam you wish to take, click on the "Register now" link on the left-hand navigation bar under the "Global exams/testing" header. |
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Is there a new process for locating, registering for and taking a Web-based exam? |
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The process itself remains the same, but the way you now access the site where you register and take the Web-based exam from the HP Certified Professional Program website has changed. Simply locate the credential you wish to acquire. Then, on the "Credential requirements" page, click on a requirements tab. There is an "Exam registration" link for each exam. Once you click on that link you will be taken to a page from which you can proceed to register for and take the exam.
If you already know the name and number of the exam you wish to take, click on the "Register now" link on the left-hand navigation bar under the "Global exams/testing" header. |
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Do all exams have preparation guides? |
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| Yes. The preparation guide for a Test Center exam is called an "Exam Preparation Guide" (EPG), whereas the guide for a Web-based exam is called an Exam Data Sheet (EDS). |
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Where do I find the Exam Preparation Guides (EPG) and Exam Data Sheets? |
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| Access to these guides is via the "Exam number" link displayed on the requirements tab of the "Credential requirements" page. |
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Some exams IDs start with HP2, some with HP0. What does this mean? |
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| There are two basic types of exams: "Test center exams" (exams starting with prefix HP0 -XXX) and "Web-based exams" (exams starting with prefix HP2-XXX). The certification for which you are testing determines the type of exam required. |
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How do I register and pay for an exam? |
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| For detailed information about registering and paying for an exam, please visit the How to register for or take an exam page. |
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How many chances do I have to take an exam? |
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| For detailed information about the HP Certified Professional Program exam retake policies visit the Exam retake policies page. |
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What is the length of time accepted between attending a class and taking an exam? |
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| There are no enforced time limitations between taking a course and passing an associated exam. You should take care to pass the exam that is associated with a course within a reasonably short time period to ensure that the corresponding exam does not retire and a replacement exam, based on updated training materials, is implemented. Industry studies show that taking an exam within 2-3 weeks of attending the course provides the best results. Remember, attendance in training courses is highly recommended but not required. The hands-on skills that are tested in the exams are often best developed in the courses provided as part of the program framework. |
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Do I have to take the recommended training? |
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| Training is not a requirement to acquire a credential. HP credentials are granted based upon passing the exams necessary to prove knowledge and skill levels. Certification exams test proficiency in skills normally developed through hands-on practice. Training is available to help develop these skills, but attendance in training courses is not required. However, the hands-on skills that are tested in the exams are best developed in the courses provided as part of the program framework. HP highly recommends that candidates take the courses associated with each exam or have equivalent hands-on, on-the-job experience. |
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How do I register for a training course? |
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| First determine which credential you wish to pursue. On the "Credential requirements" page for that credential, click on the requirements tabs and the corresponding training will be listed in the right-hand column. There is a different tab for each region's training... be sure that you are looking at the correct region for you. For details about the available courses, click on the course links. |
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If training is not available in my region, can I still acquire the credential? |
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| Yes, you may still acquire the credential. However, be aware that this credential, once acquired, may not be applicable to any specific programs in your region. |
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