Objective:

Remedial Maintenance, Warranty Level Support

Target Audience:

HP Services Field Engineers, Service Authorized Partner Warranty Engineers

Competencies and Knowledge:

Remedial Maintenance and Break/Fix, Systems Technology Fundamentals, HP Product Line, HP Diagnostic Tools Proficiency, HP Troubleshooting Methodologies, FRU Call out and Replacement, Hardware Configuration, Installation and Upgrade, Hardware Key Differentiators, Platform/Operating System Startup and Shutdown, Hardware and Driver Installation and Configuration, How to do warranty business with HP

Objective:

Product Selection and Specification, Planning, Design, Implementation, Optimization, Basic Administration and Management, Troubleshooting and Support of HP Platforms, Options and Supported Operating Systems

Target Audience:

Self Maintenance Customers, HP Reseller and Service Authorized Partners, HP Presales Field System Engineers, HP Services Technical Support and Field Services Engineers

Competencies and Knowledge:

System Architectures, OS, Platform, Network and Storage Integration, Capacity Planning, Troubleshooting and Diagnostics, System level Fault Isolation, Testing, Optimization, Upgrades, Management Capabilities and Service Tools, HP Key Differentiators, Networking Fundamentals, OS Basic Administration and Support, How to do business with HP

Objective:

Product Selection and Specification, Planning, Design, Integration, Implementation, Optimization, Advanced Management, Advanced Troubleshooting and Value Added Support of Standard and Complex Systems, Options, Supported Operating Systems

Target Audience:

Self Maintenance Customers, HP Authorized Resellers and Authorized Service Partners, HP Field System Engineers, HP Services Technical Support and Field Services Engineers

Competencies and Knowledge:

System and Network Architectures, Operating System, Platform, Storage and Network Integration, Capacity Planning, Advanced Troubleshooting, Advanced System Level Fault Isolation, Value Added Software and Hardware Support, Testing, Optimization, Upgrades, Advanced Management Capabilities and Service Tools, Project Management, HP Key Differentiators, Networking, Advanced Operating System Administration and Support

Objective:

Product Selection and Specification, Planning, Design, Integration, Implementation, Optimization, Advanced Management, Advanced Troubleshooting and Value Added Support of Standard and Complex Systems, Options, Supported OS's

Target Audience:

Self Maintenance Customers, HP Reseller and Service Authorized Partners, HP Presales Field System Engineers, HP Services Technical Support and Field Services Engineers

Competencies and Knowledge:

System and Network Architectures, OS, Platform, Storage and Network Integration, Capacity Planning, Advanced Troubleshooting, Advanced System Level Fault Isolation, Value Added Software and Hardware Support, Testing, Optimization, Upgrades, Advanced Management Capabilities and Service Tools, Project Management, HP Key Differentiators, Network, Advanced OS Admin. and Support

Objective:

Operating System, Installation, Configuration, Administration, and Basic Support

Target Audience:

Customer IT Staff and ISV Partners

Competencies and Knowledge:

Operating System Architecture, OS Integration with Platform, Network and Storage components, OS Optimization, OS Upgrades, OS Management Capabilities, HP Key Differentiators, Networking Fundamentals, OS Basic Administration and Support

Objective:

Operating System Architecture, Installation, Enterprise-Level Configuration, Advanced Management and Troubleshooting

Target Audience:

Customer IT Staff, ISV Partners

Competencies and Knowledge:

Understand Operating System Architecture, OS Integration with Platform, Network and Storage components, OS Optimization, OS Upgrades, Capacity Planning, Advanced Management Capabilities, Troubleshooting and Diagnostics, Advanced Administration, Networking Services Configuration and Administration, Image Configuration and Replication